HP OfficeJet Pro Printers Investigation

Girard Sharp attorneys are investigating reports of certain HP OfficeJet printers experiencing a blue screen error on their touchscreen after a firmware update in early May. The error renders the printers unusable. Among the affected printers are the OfficeJet 8010e and OfficeJet 902x models, including the Pro 9022e, Pro 9025e, Pro 9020e All-in-One and Pro 9025e All-in-One variants.

If you have an HP OfficeJet Pro 902x printer that has been rendered unusable by the recent firmware update, talk to a consumer protection attorney about your rights. You may be entitled to relief.

More About the HP OfficeJet Pro 902x Printers Investigation

 After an automatically installed software update in early May, owners of OfficeJet 902x models have been reporting online that they are experiencing a blue screen with the error code 83C0000B. This error leaves the printer unusable as there is no way to perform a factory reset on an HP OfficeJet without interacting with the printer’s touchscreen display. HP has no solution at this time. If you purchased a HP OfficeJet Pro 902x printer, protect your rights by contacting a Girard Sharp attorney today. Dial (866) 981-4800 or submit your information through the form above for a free consultation about your options.  Our Commitment to Excellence Girard Sharp has earned national Tier 1 rankings for Mass Tort and Class Action Litigation and has been named to the U.S. News – Best Lawyers “Best Law Firms” list each year since 2013. In 2022, Girard Sharp was recognized by Law360 as the Practice Group of the Year in Product Liability Litigation. Read about some of our results. We have recovered hundreds of millions of dollars for our clients in cases concerning false advertising, unfair business practices, and defective products against some of the nation’s largest companies, including LG, Google, and Apple. For a free consultation about your potential claims, contact one of our consumer protection lawyers at (866) 981-4800 or fill out the form at the top of this page.

Our Commitment to Excellence

Girard Sharp has earned national Tier 1 rankings for Mass Tort and Class Action Litigation and has been named to the U.S. News – Best Lawyers “Best Law Firms” list each year since 2013, and was named a “2023 Plaintiff Leader” by the Global Data Review in recognition of our work in cases regarding private enforcement of data rights. Read about some of our results.

Our firm is a nationally recognized leader in class action litigation and arbitration of claims brought by consumers alleging privacy invasions, manufacturing defects, and false advertising. We are committed to advancing and protecting the rights of every citizen to control their own personal information and be free of hidden or undisclosed tracking.

In previous cases, we have successfully applied privacy laws on behalf of our clients to lead litigation that held websites and other companies accountable for alleged privacy violations. For example, in the Lenovo spyware litigation, Girard Sharp and its co-lead counsel negotiated a favorable settlement after the court certified a nationwide class of computer purchasers whose online activities were surreptitiously monitored by pre-installed software that degraded the computers’ performance, operating continuously in the background as it analyzed browsing activity and injected ads into visited webpages.

As lead counsel in the OPM data breach litigation, we obtained a reversal of the dismissal of claims brought on behalf of 22 million federal employees and job applicants whose highly personal facts were hacked and stolen. We then negotiated a settlement that, pending court approval, will provide for minimum $700 payments to class members with compensable loss. Similarly, in Corona v. Sony Pictures Entertainment, we represented Sony employees in the wake of a cyberattack attributed to North Korea as retaliation for the parody film The Interview. Girard Sharp and its co-lead counsel secured a settlement that fully reimbursed class members’ actual losses and provided extended credit monitoring—a structure adopted in many subsequent data breach settlements.

We also represented non-Yahoo subscribers whose emails with Yahoo email subscribers were illegally intercepted and scanned by Yahoo. As a result of our litigation efforts, Yahoo restructured its email delivery architecture so that incoming and outgoing email traffic is no longer intercepted while in transit—bringing its scanning practices into compliance with federal law—and fairly disclosed its email scanning practices. The Honorable Lucy H. Koh noted that “Class Counsel achieved these benefits” after prosecuting the case for the affected individuals “in an effective and cost-efficient manner.” 2016 WL 4474612 (N.D. Cal. Aug. 25, 2016).

Speak to a Lawyer

Who We Are